The Following Questions May Assist You Before Making Your Purchase.

Why is there an annual charge for our site after the initial payment?

The annual website payment covers your yearly hosting charges and associated monthly maintenance costs including monthly security updates to core website files, monthly performance optimisation and monthly incremental backups.

An annual hosting fee is standard feature associated with any website wether from ProSalonSites or any other web design provider.

What makes ProSalonSites sites better than free website such as wix.com?

ProSalonSites have built a platform specifically tailored to meet the requirements of professional hair and beauty salons. We have years of bespoke web design experience and knowledge that has gone into the development of our framework.

In effect our websites are hand built bespoke sites. However because there is a such a great level of crossover between the requirements of one salon and the next we have been able to develop a highly effective and flexible structure allowing us to dramatically reduce our indivdual website development costs. As a ProSalonSites customer you are essentially getting what would be many hundreds, if not thousands of pounds, worth of website had we had built it as a one-off just for your salon.

Free or DIY website providers take a one size fits all approach, it doesn’t matter if you’re a Hair and Beauty Salon or an Architect, they treat you all the same and expect you to make something that fits your needs from it. In order to do this they have to make many sacrifies in relation to the quality of their underlying structure and code whilst you also need to have some level of web design knowledge to actually produce something worthwhile.

I could go on as to the pros and cons of ProSalonSites and free or DIY platforms, but rest assured that our sites are built to the same standards we would produce for a bespoke client at a much higher price.

How long does it take to get our site 'live' after ordering?

Once we have recieved your order we always aim to get your site live as soon as possible. Unfortunately we are not an automated service so it doesn’t happen instanstly. We have a refined process in place to obtain the necessary information from yourself to populate the website, we need this information before we can really get started.

Once you’ve placed your order we’ll send you a document outlining all the information we need, how quickly and completely you are able to return the information to us greatly affects how long it takes to get the site live.

Once we have the information from you we aim to have your site ready with 48 – 72hrs.

What information do I have to provide for the site?

We require all the written content from you such as your ‘About Us’ blurb along any other page introductions as is required. This will all be clearly outlined and explained in the document we send to you upon your purchase.

We will also require items such as treatment lists and pricing to populate your site with along with any specific images such as photographs of your staff or premises etc.

We provide example blurb for the majority of our sections which you are welcome to use or tweak as you see fit but please bare in mind that website is to showcase your salon, the more you personilise the blurb to your own salon the better representation you will be providing to your potential customers.

Once the site is built how do I make changes?

Once the site is built and live on the internet you can quickly and easily make changes to your content and images by logging into the administation section of the website. Clear instructions of how to do so will be provided in your website completion pack.

What are your charges for making changes to the site after my support period has expired?

Once your period of support has elasped our charges for making alterations to your website fall into two categories, content changes and structural changes.

Content changes are charged at an hourly rate of £35 per hour billed and payable prior to undertaking any work. A one hour minimum charge applied.

Structural changes are billed on a fixed price quotation basis. Once we have assertained what changes are required a quote for undertaking the work will be issued.

Can I move the site to my own hosting?

Unfortunately we don’t allow for our sites to be hosted on 3rd party hosting. This is to protect our intellectual property within the ProSalonSites platform and also to ensure we are able to provide any necessary support and services during the life of your website.

What payment methods do you accept?

Payments are made by Direct Debit using the secure GoCardless platform.

Once your order has been placed we will issue an invoice for the selected service. The invoice will outline two payments that are required, the first will be a one-off initial setup cost as outlined in our pricing structures, the second will be for the annual hosting and support services.

Do you offer online booking functionality with any of the sites?

Currently we do not offer an Online Booking booking facility with our sites. It may be something we looking at further down the line but we don’t have any plans to do so for the forseeable future.

What are the Monthly Website Security Updates?

Our sites are built on the industry leading WordPress platform. WordPress is constantly being developed with new releases and updates regularly made available. As with all technology, particularly web based technologies, things move on and in doing so occassionally vunerbilities appear in code that may allow unwanted access to sites or databases.

Our Monthly Website Security Updates ensure the installation of WordPress which is powering your website is kept up to date with all the latest security improvments. We do this to keep your website and investment as safe as possible and to avoid anything untoward happening… unfortunately it does happen.

If you cannot find the answer to your question above please use the contact form below to send us your query and we'll be happy to provide an answer for you.

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ProSalonSites

Pro Salon Sites is a trading name of Design & IT Ltd
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Registered Address: 33 Keighley Road, Oxenhope. BD22 9HJ

Email: hello@prosalonsites.co.uk
Telephone: 01535 642213

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